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Korea Polytechnics Korea Polytechnic

Help

홈Customer Service Center > Help
페이스북 새창열림 트위터 새창열림 인쇄 새창열림

We want you use this section to find any imformation you might need.
Or you may contact us direct with your query.

  • The telephone number for Korail Customer Service Center is 82-1599-7777
    (Opening times : 08:00 - 22:00 daily)

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System requirements

Korail.com may be best viewed at the following environment.

Operating Systems

  • Windows PC except for window vista(Windows 98, Windows 2000, Windows XP)
    ※ On window vista certain function may not operate.

Browsers

  • Only Internet Explorer 6.0
    ※ Korail.com does not support Netscape, FireFox and Opera.

Settings

  • Screen Resolution 1024*768 pixels
  • Javascript Enabled
  • ActiveX Enabled

Reservation

It's possible to check the schedule and to reserve tickets 1 month before the train departure.

You can reserve tickets on the submenu "Book online" of the main menu "Booking".

Reservation and payment on the internet must be completed at the same time.

Without payment on the internet, your reservation will be invalid.

Cancel

Checking your reservation on the menu "My reservation" by entering some of your information that you put when you reserved, you can cancel your reservation.

Cancel requests must be made prior to the train departure time.

Depending on the time of the cancellation, a cancellation fee is applied.

Refund

If you do not intend to travel after purchasing tickets, you can demand a refund at a ticket window in Korea. At this time depending on the time of the refund, a refund fee is applied.

After the train arrives at the destination appointed on the ticket, the ticket will be invalid.

A fee

A fee is as follows

  • the minimum fee for cancel or refund is 400 KRW.
  • A fee is as follows : the minimum fee for cancel or refund is 400 KRW.
    Timelines Penalty before Departure Alter Departure
    (Refundable ONLY at Ticket Offices of KORAIL Stations)
    >1 Day 24 ~ 3 Hours <3 Hours >20 minutes 20 - 60 minutes 60 Minutes - Arrival
    MON-THU No Cancellation Fee 5% 15% 40% 70%
    FRI - SUN,
    Bank Holidays
    KRW400/td> 5% 10%

Ticketing

After reserving tickets on the internet, you should print your reservation details and show your passport and the printed confirmation paper at a ticket window in any Korail Station before the departure time, and the staff will give you the tickets that have been reserved.

Especially to collect your reserved tickets at a ticket window, you should keep the 'reservation number'.

KORAIL PASS Reservation

Fast & Convenient KORAIL railroad reservation short-cut to

KORAIL PASS Reservation go

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