KORAIL Headquarter
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| Department | Duties | Tel. |
|---|---|---|
| Audit & Inspection Office |
Establishment and implementation of audit plans Operation of the Audit Committee Job performance assessment for the Chief Audit Executive General audits on the Head Office , affiliates, and subsidiaries Management audits on the Head Office and affiliated organizations (i.e., day-to-day audit, CSA, etc.) Handling of customer complaints and orders Inspections and work discipline Establishment and implementation of anti-corruption measures Establishment and implementation of anti-corruption measures Duties related to public service ethics Special audits on other critical issues |
Audit Planning Department: 042-615-3293 Audit Administration Department: 042-615-3308 Audit Management Department: 042-615-3323 Monitoring & Inspection Department: 042-615-3340 |
| Safety Office | Enterprise-wide safety management Establishment of an enterprise-wide safety management system and enhancement of safety Duties regarding the laws and regulations on disasters, safety, and industrial safety and health Training and guidance on rail safety Investigation of the causes of accidents/incidents and development of countermeasures |
Safety Planning Department: 042-615-3810 Safety Support Department: 042-615-4182 Safety Investigation Department: 042-615-3832 |
| PR Office |
Establishment and implementation of enterprise-wide PR strategies Media monitoring and risk management and response Support for media coverage PR activities for the CEO and promotional newspaper articles and TV shows Online PR and policy–customer relationship management In-house broadcasting Corporate magazine, newsletter, and corporate history Photo shoots and video database Planning and publishing of corporate PR materials Planning of and support for promotional events Management of brands, CI, and BI Operation of Railroad Exhibition Hall and Railroad Museum Management of corporate sports teams and sports marketing Carrying out PR through cultural events |
Media PR Department: 042-615-3123 Cultural PR Department: 042-615-3157 |
| Management Coordination HQ |
Establishment of corporate vision and mid-term management strategies Establishment of management goals and coordination of major projects Establishment and execution of enterprise-wide business development plans Management innovation Accounting, finance, procurement, and contracts |
|
| Passenger Transport HQ |
Establishment of passenger transport plans Review and disclosure of train fare information Passenger transport and service improvement Establishment of passenger transport-related regulations Development and promotion of transport products Management of motive power units and train crew Safety management Customer center management Management of ads, parking lots, and stores in stations Operation of KORAIL Logistics, KORAIL Networks (KTX courier service not included), and KORAIL Tourism Development |
Passenger Planning Department: 042-615-3943 Passenger Marketing Department: 042-615-3960 Sales Operation Department: 042-615-4037 Passenger Transport Department: 042-615-3938 Station Operation Department: 042-615-4055 |
| Metropolitan Railroad HQ |
Establishment of metro plans Review and disclosure of metro fare information Passenger transport and service improvement Establishment of metro regulations Development and promotion of metro products Operation of metro motive power units and train crew Metro safety management Communication and cooperation with other metro operators Operation of KORAIL Airport Railroad |
Metropolitan Planning Department: 02-3149-3654 Metropolitan Operation Department: 02-3149-3643 Regional Transport Department: 02-3149-3672 |
| Logistics HQ |
Plans for comprehensive and low-carbon logistics Plans for logistics sales and transport Review and disclosure of logistics fare information Construction of logistics facilities Logistics transport and unloading of cargo at stations Establishment and management of regulations on logistics sales Plans for informatization and standardization of logistics Management of motive power units and train crew at Logistics HQ Inspection and maintenance of rolling stock in Logistics HQ Logistics-related safety management KORAIL Logis, Uiwang ICD, and KTX courier service |
Logistics Planning Department: 042-615-4097 Logistics Business Department: 042-615-4116 Logistics Center Department: 042-615-4131 Logistics Transport RS Department: 042-615-4149 |
| Engineering HQ |
Integration and coordination of major issues related to engineering Operation of KORAIL-TECH |
Engineering Planning Department: 042-615-4876 |
| Business Development & Investment HQ |
Mid-to-long-term plans for business diversification Development of privately funded stations and multi-complex stations Business diversification utilizing station areas and land for rail facilities Management of corporate assets Planning and implementation of real estate and station areas development projects Feasibility test of development projects, selection of project execution methods, and management of design and construction process Leasing and disposal of development project assets Development projects utilizing other railway assets Safety management related to Business Development & Investment HQ |
Business Planning Department: 042-615-4206 Station Development Department: 042-615-4257 |
| Planning & Coordination Office |
Establishment of enterprise-wide vision and mid-to-long term management strategies Establishment and coordination of major annual work plans Duties related to the operation of BOD Establishment of management goals for each office/HQ and coordination of major projects Cooperation with outside organizations (i.e., National Assembly and governments) Duties related to track access agreements according to the track allocation guide Enterprise-wide informatization Management of organization and employee quota Establishment, allocation, and execution of budget Management of the articles of association and corporate regulations, reform of laws and regulations, legal advice, and lawsuit-related works Green-growth development strategy Measures for preserving and improving the environment Management strategies for affiliates and mutual investment companies Management of private-funded stations currently in operation |
Business Management Department: 042-615-3402 Strategic Planning Department: 042-615-3444 Budget Department: 042-615-3451 IT Planning Department: 042-615-4301 Legal Affairs Department: 042-615-3471 Environmental Management Department: 042-615-3487 |
| HR & Labor Office |
General administration including management of documents and data Personnel and compensation system management and HR development Duties related to the appointment and dismissal of board members other than the CEO and the Chief Audit Executive Recruitment, assignment, evaluation, promotion, awarding of and disciplinary action on employees HR statistics and recruitment plans Collective bargaining, labor-management council and labor relations Duties related to employee welfare and family-oriented management Severance pay and social insurance Retiree support program |
Administration Department: 042-615-3650 HR Planning Department: 042-615-3753 HR Management Department: 042-615-3704 Labor - Management Department: 042-615-3719 Health & Welfare Department: 042-615-3737 |
| Transport & Control Office |
Management and coordination of train operation plans Establishment of train timetables Improvement and study of systems related to train operation and traffic control Standards for train operation facilities and technology review Contracts on rail traffic control works and budget management Planning and coordination of track construction/maintenance or works that may affect train operation Duties related to facility certification and train test driving Preparations for national emergency and protection of rail facilities |
Train Planning Department: 042-615-3772 Traffic Control Department: 042-615-3791 Emergency Planning Department: 042-615-3854 |
| Management Innovation Office |
Customer-oriented management innovation Management of the 6-sigma program Duties related to ethical management and social contribution Improvement of corporate culture Duties related to knowledge management and proposal procedure Duties related to management assessment by the government and internal assessment Improvement of customer complaints handling procedures |
Creative Innovation Department: 042-615-3202 Customer Service Department: 042-615-3227 Performance Management Department: 042-615-3247 |
| Financial Management Office |
Accounting and tax affairs Cost calculation and establishment of internal transaction systems between departments Fund management, claim/obligation, and accounting/deposit of cash and securities Account settlement, certification of calculation, and management performance reports Management of the procurement system Procurement, construction, and service contracts |
Material Management Department: 042-615-3580 Contract Department: 042-615-3605 |
| Global Business Center |
Planning and strategy development for overseas business Development and management of overseas projects Establishment and implementation of plans for the inter-Korean and transcontinental railway project Exchange and cooperation with overseas rail operators and international railway organizations |
International Cooperation Department: 042-615-3896 Overseas Railway Business Department: 042-615-3922 |
| Rolling Stock Engineering Division |
Plans for the manufacturing and purchasing of rolling stock/parts (excluding those handled by Logistics HQ) Process and cost management of rehabilitation and maintenance (excluding those handled by Logistics HQ) Acquisition, rehabilitation, and disposal of rolling stock Purchase of and technical review on machines/facilities/tools relating to rolling stock maintenance Establishment, rehabilitation, and maintenance of fueling facilities Establishment and implementation of the plans for maintenance and rehabilitation of structures, auxiliary facilities, and landscape relating to rail services Safety management related to Rolling Stock Engineering Division |
RS Planning Department: 042-615-4345 High Speed RS Department: 042-615-4381 Conventional RS Department: 042-615-4400 Metropolitan RS Department: 042-615-4284 |
| Civil Engineering Division |
Establishment and implementation of plans for maintenance/rehabilitation of rail tracks, structures, auxiliary facilities, road/rail interface, and stops Coordination with outside organizations on commissioned projects, execution of contracts, and payment Standards for rail track maintenance equipment and equipment management Maintenance and rehabilitation of railway structures, ancillary facilities, and railway landscape Safety management under the direction of Civil Engineering Division |
Civil Engineering Planning Department: 042-615-4462 Track Management Department: 042-615-4482 Infrastructure Management Department: 042-615-4504 Building Management Department: 042-615-4519 |
| Electrical Engineering Division |
Maintenance plans on electricity, ICT, and signaling security facilities Mid-to-long term plans on electricity, ICT and signaling security facilities Standards for the maintenance equipment for electricity facilities and equipment management Safety management related to Electrical Engineering Division |
Electrical Engineering Planning Department: 042-615-4561 Electrification Department: 042-615-4583 IT Department: 042-615-4601 Signaling Department: 042-615-4617 |